Did you know that one out of four tax returns mailed to the Internal Revenue Service gets delayed in processing? Taxpayer errors, postal service foul-ups, and IRS blunders all contribute to this unfortunate statistic.

Now, you can avoid costly delays by filing your taxes electronically using IRS e-file by FAX! With IRS e-file by FAX! your tax return is processed within 24 hours. It's professionally reviewed (if an error is discovered, we'll notify you before your return gets e-filed to IRS) and transmitted to an IRS Service Center. Then, within another 24 hours, we'll get a report from IRS indicating that your tax return has been accepted and your refund is on its way!

You can even check on the status of your tax return by calling our toll-free hotline at 1-800-TAX REFUND, as each step of your return's process is Date/Time stamped!

How It's Done

• Complete your tax return. Make sure you provide your bank account information in the designated area on the return if you want to have your tax refund direct-deposited.

• Complete the e-file Authorization Form, including the payment authorization. We charge $35.00 for the service. Remember to provide phone numbers on this form so we can reach you in the event of an error.

• Fax the completed forms with your W-2's, and your 1099s if tax was withheld, to 800-TAX REFUND, Inc. Our fax number is (800) 794-8851.

• We'll convert your tax return to an IRS-approved electronic format, then transmit your tax return data direct to IRS.

• We'll receive a report from IRS indicating that your tax return is accepted or rejected. If your tax return is rejected by IRS, we'll notify you to resolve the reason(s) for rejection.

Return to Top

Frequently Asked Questions

Sounds good. When do I get my money?
Is my refund guaranteed to be on time?
What if there's an error on my tax return?
Why would IRS reject my tax return?
I need my money faster - can you help?
Can I fax my tax return directly to IRS for free?
My tax return is complex. Can I still e-file?
I owe IRS this year. How do I pay my tax if I e-file my return?
Can you e-file my state tax return?
Is your fee deducted from my account when the refund comes in?
Is my tax information kept confidential?
Are there real people handling my tax information, or is this some kind of Supercomputer?

 
Return to Top

Sounds good. When do I get my money?

Check out the schedule below. As you see, IRS deposits refunds every Friday, but your tax return must be accepted by IRS at least 9 days before the deposit date. **NOTE - beginning February 17, 2010, IRS will begin implementing a new processing system which will deposit refunds in five business days. About 50% of eligible returns will be processed by the new system during the last 11 days in February, and about 75% of eligible returns will use the new system in March and beyond. Unfortunately for this tax season, IRS will not provide us with any indicator at the time of acceptance whether a return is being processed by the old or the new system.

If you do not want to have your refund direct-deposited, you can receive your refund check by mail, but these take ten days longer to receive.

Return to F.A.Q.'s

 
Is my refund guaranteed to be on time?

Our experience has been that about 95% of all refunds are deposited on the date expected. We've seen 5% or so held back by IRS for what they call a "compliance review" and deposited one week later. Other reasons for delay of refund are as follows:

• Taxpayer owes delinquent Federal or State taxes, either individual or business

• Taxpayer owes delinquent child support

• Taxpayer has certain other delinquent debt with Federal or State agencies, such as student loans, military, etc.

• Primary taxpayer's name and/or SSN has changed since filing last year's return or taxpayer did not file a return last year (possible one week delay)

• Taxpayer has claimed a blatantly unallowable deduction

• Social Security Name/Number for taxpayer, spouse, or dependent does not match information provided by the Social Security Administration

• Return has been selected by IRS for Earned Income Credit review

Return to F.A.Q.'s
 
 
What if there's an error on my tax return?

We'll call you if the error is of the nature that can be resolved over the phone, such as a missing Social Security Number, or a missing form that you may need to fax. IRS regulations prohibit us from changing your refund by more than $14.00 without your consent. If the error(s) are too numerous or extensive to handle over the phone, we have the option of mailing the return back to you with an explanation of the error(s). You would then be required to submit a corrected tax return to us, or forfeit the $35.00 fee.

Many of our customers soon learn that having their tax return professionally reviewed with prompt error resolution is a valuable part of the e-file service. Although the existence of errors may cause a delay in the processing of a return, such delays are deemed acceptable when compared to the potentially disastrous delays the same return would encounter if mailed to IRS.

Return to F.A.Q.'s
 
 
Why would IRS reject my tax return?

The most common reason for IRS to reject a tax return is a Name/SSN mismatch, as IRS compares all the names and SSNs on your tax return with the Social Security Administration's records. If a spouse if filing under her married name, but her Social Security Card is in her maiden name, the return will get rejected by IRS. Make sure you have accurate names and SSNs for dependents also.

Return to F.A.Q.'s
 
 
I need my money faster - can you help?

IRS will not process your tax refund any faster. However, you can get a loan on your refund, a.k.a. Refund Anticipation Loan, or RAL. Our Online Filing program includes a RAL option where you can get a loan of up to $10,000 deposited in your bank account in three to five days.

Return to F.A.Q.'s

Can I fax my tax return directly to IRS for free?

Not at this time. First of all, IRS has not developed the technology to accept, and track, tax returns by fax. And, secondly, if they did have a system in place, your tax return would most likely end up in the same antiquated process that plagues the processing of paper tax returns. All you'd be saving is the cost of a stamp.

Return to F.A.Q.'s

 
My tax return is complex - can I still e-file?

IRS now accepts over 75 forms and schedules electronically, so chances are good that your complex return qualifies for e-file. In 2009 we did not have to turn away any requests for e-file due to an uncommon form. If there happens to be an uncommon form attached to your return that cannot be e-filed, we will notify you that your return must be mailed in and you will not be charged the $35.00 fee.

Return to F.A.Q.'s
 

I owe IRS this year. How do I pay my tax if I e-file my return?

You can still e-file your balance-due return. As a matter of fact, you can e-file your return any time during the season, as long as you pay your tax by April 15th. Your tax payment can be debited from your bank account on any date you choose, mailed in with a payment voucher, or charged to your credit card by calling IRS partner Official Payments Corp. See our Authorization Form for balance-due payment options.

Return to F.A.Q.'s
 
 
Can you e-file my state tax return?

Yes, we can e-file all States that have an income tax, and there's no extra charge if you fax your State return with your Federal return (State-only returns must pay the $35.00 fee). Your State refund is deposited into the same bank account that your Federal refund is going into. State refund schedules vary, but deposits are generally received within a few days of the Federal refund. NOTE: The following States require their own e-file Authorization Form to be filed with the State tax return: AL, AR, CO, DC, IL, LA, MA, MS, NM, OK, SC, VA, and VT. Click on a link below to download your State's e-file Authorization Form:

AL  AR  CO  DC  IL  LA  MA  MS  NM  OK  SC  VA  VT

Return to F.A.Q.'s
 
 
Is your fee deducted from my account when the refund comes in?

No. Neither IRS nor ACH notifies us when your tax refund is actually deposited. Remember, IRS can delay your refund for a compliance review, or offset your refund for a debt, and they don't always notify us when these situations apply. You can expect your account to be debited the $35.00 fee about 2 or 3 days after we receive your return.

Return to F.A.Q.'s
 
 
Is my tax information kept confidential?

IRS regulations prohibit all Electronic Return Originators and Transmitters from releasing information obtained from an individual during the course of their tax return preparation or electronic filing, unless subpoenaed by a legal authority. See our Privacy Policy for more details.

Return to F.A.Q.'s
 
 
Are there real people handling my tax information, or is this some kind of Supercomputer?

Yes, and yes. The system for tracking your tax return process through its various stages, as you'll discover when you e-file through 800-TAX REFUND, involves some pretty impressive technology. But when it comes to reviewing your tax return, making sure all the t's are crossed and the i's are dotted, there's really no substitute for a real, live tax professional.

Return to F.A.Q.'s